I purchased a triple pot crock pot in November and had to return it after the first time I used it. I figured that sense I purchased the item at Sam’s Club that it would be as easy as it is in the US to return a defective product. However, I was pretty wrong. I had assumed that I could just walk in and exchange the item or get the money put back on my credit card. That did not happen.
I found out that there were three options for a returning an item. 1) I get store credit that is only good for that day and can be used to exchange for the same item or purchasing other items, 2) I get store credit that can be used another day for a direct exchange or on other items only during that day. This is a little different because they don’t accept the return until you decide to use the credit so you leave with a signature of the manager and the item you wanted to return, or 3) They will credit back your credit card but it will take a minimum of 2 months to return the money to your credit card.