Cultural Learning: Returns

I purchased a triple pot crock pot in November and had to return it after the first time I used it.  I figured that sense I purchased the item at Sam’s Club that it would be as easy as it is in the US to return a defective product.  However, I was pretty wrong.  I had assumed that I could just walk in and exchange the item or get the money put back on my credit card.  That did not happen.

culture

Crock Pot to be Returned

I found out that there were three options for a returning an item.  1) I get store credit that is only good for that day and can be used to exchange for the same item or purchasing other items, 2) I get store credit that can be used another day for a direct exchange or on other items only during that day.  This is a little different because they don’t accept the return until you decide to use the credit so you leave with a signature of the manager and the item you wanted to return, or 3) They will credit back your credit card but it will take a minimum of 2 months to return the money to your credit card.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

w

Connecting to %s